Designer + Strategist
Currently: Service Designer supporting Employee Experience at Meta 📍 Seattle, WA
I make experiences more impactful by facilitating conversation, storytelling through data, and advocating for people.
I have worked on a range of digital products and services for Fortune 500 clients across industries:
Featured work
The majority of my projects are under privacy agreements 🔒 and can’t be shared without a password. Feel free to grab a virtual coffee ☕️ with me to talk about my recent work.
Meta, HR Content Portal 🔒
Role: Service Design, Content Design, Product Design, Communications, Change Management, UX Research
Summary: Lead Product Owner of an internal HR Content Portal that has a 95% visit rate across ~70,000 full time employees and surfaces 1300 pages of content across 89 countries.
Premium Retail, Predictive Analytics + Optimization Tool
Role: Product Design, UX Research
Summary: Strategized and designed go-to-market predictive analytics tool for major retailers with 5.7MM points of distribution and a 97.5% identification success rate.
Meta, AI HR Help Desk Portal 🔒
Role: Service Design, Content Design, Product Design, Communications, Change Management, UX Research
Summary: Strategized the redesign and informed the development of an internal full-time employee HR Help Desk Portal that utilizes AI to deflect HR case creation by 99%.
My expertise spans across user experience design and research, content design, and strategic product enablement.
Skills ⚙️
Quantitative & qualitative research
Design thinking workshops
Accessibility
Design systems, Prototyping
Product documentation
Information architecture, Content
Tools 🛠
Figma
Mural
Adobe Creative Suite
Sketch
Tableau
Lucid Chart
About Shiva
Based in Seattle, but a born and raised Texan, I strive to bring people and communities closer together through design. I have an educational background in graphic design and have since branched out into UX, strategy, research, product design, and content.
My passions include accessible and inclusive design, and one of my biggest professional achievements is advocating for the standardization of web accessibility across Meta’s HR suite of tools.
In my free time, you’ll find me walking my rescue dog Rooney, reading, and knitting.
